Credit Controller - PORT ELIZABETH - South Africa
Reports to: Regional Credit Supervisor Purpose of the Job The Regional Credit control position is accountable for the debt collection activities in such a manner that it maximizes collections and minimizes bad debts. QUALIFICATIONS and EXPERIENCE: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. B Degree Credit management/finance/accounting management Minimum of 5 years’ credit control experience Strong collections experience Excellent problem-solving skills Capacity to deliver under pressure Good people skills Ability to prioritize and meet deadlines and targets Excellent communication skills, both verbal and written KEY RESPONSIBILITIES Policies and Procedures Ensure adherence to collection policies and procedures. Collections and Targets Monitor and manage a debtor’s portfolio of no more than 480 accounts. Achieve and maintain collections and targets set per company protocol. Actively collect payment according to payment terms Performs reconciliations of allocated accounts daily. Overdue Accounts Attend weekly meetings with the credit supervisor to review all defaulting accounts. Ensure the correct escalation process is followed for the Reminder Letters. Feedback on the top 20 overdue accounts must be prepared and discussed weekly. Hand Overs and Bad Debts Follow the correct protocol before blacklisting a client, and then proceed to blacklist clients. Inform the credit supervisor of any liquidations, absconded clients and business rescues immediately. Credit Notes, Invoices and Adjustments Check that all credit notes and adjustments are raised correctly. Investigate all reasons for credit notes to ensure that they are valid. Submit all credit notes requisitions to the regional credit supervisor. Raise all rate queries and stop billing on closures with the billing department. Month-end Activities Ensure that all re-allocations of unallocated deposits are completed. Ensure that all journals’ requisitions are raised by 12h00 on the 4th working day of the new month. Cash / Suspense Accounts Ensure the bank statements deposits are captured and allocated daily. Ensure that all suspense accounts are reconciled and cleared monthly. Obtain all remittance advices for all deposits received on allotted debtor’s accounts. Financial & Reporting Prepare commentary on top twenty clients each month for the region. Auditors Assist auditors as and when required. Meetings Regular one on one book reviews with the credit supervisor Attend monthly and weekly meetings where required. Regularly attend customer meetings. Customer Care & Queries Promote a high level of focus on customer care with relevance to all customer complaints and queries. Maintains accurate and complete client information on the system. Ensure that such queries and complaints are dealt with efficiently, accurately, and promptly. Ensure a 48-hour turn-around-time on all customer queries. Inter-departmental Relations Ensure that inter-departmental relationships between Accounts Receivable and other areas are maintained at high levels. Ensure a balance is maintained between sales and credit objectives. Projects To get involved in any additional projects as and when required. ATTRIBUTES: Attention to detail and ability to work accurately and deliver quality outputs. Good problem-solving Ability to work under pressure and meet tight deadlines. Strong interpersonal, communication, influencing and relationship-building skills. Willingness to work overtime when needed.
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