Durban based, International marketing company seeking all graduates in the fields of Marketing or Media to fill a position on the Customer Service Desk. Our customers are based internationally and we provide 24/7/365 customer support, ensuring our customers receive the very best in service and account management. Our passion lies in the acquisition, retention and entertainment of customers on behalf of our clients. This position runs on a shift rotational basis. As our clients work in a 24/7 industry, candidates applying for this position must be able to work shifts which run rotationally around the clock. Night shift is a requirement ; Non-Negotiable. We manage and promote brands, provide customer contact services and develop leading technology solutions. Our strength lies in our diversity of experience, the quality of our people and our international links. Being a service organization, our staff has been carefully selected for their energy, dedication and commitment to client service. If you want to join the leaders in service excellence, please submit your C.V to [Email Disabled] Our team consists of young and vibrant go-getters who rise to the challenge of any given task and have a hunger for success, meeting company goals and exceeding client expectations. Job Description: MUST BE ABLE TO WORK ROTATIONAL SHIFTS in a 24/7 industry Build and maintain customer relationships. Investigate and resolve customers' problems Customer retention Ability to think outside the box and manage accounts strategically Ability to multi-task as candidates will be required to operate multiple software systems whilst liaising with clients to resolve queries in real-time Ability to work under pressure Must be good with numbers (reconcile statements, purchase history, refunds etc.) Ensure customer satisfaction to prevent account cancellation Experience, Qualifications and Skills: Degree/Diploma is a must (preferably in the field or Marketing / Media / Communications/Finance) Graduate Degree (3rd year applicants will be considered) Contact Center experience would be advantageous Advanced skills on MS Office, operating application software and online programs Ability to multitask on different channels Quick grasp of any application software Clear command of the English language - spoken and written Own Transport Essential Ability to work within a team Self-driven and motivated Personal Skills/Attributes A team player Friendly disposition Attention to detail Willingness to go the extra mile Good time management skills Ability to multitask Energetic Handles stress well Benefits: 50% Medical Aid contribution Annual Performance Bonus Market related salary Monthly Incentives Apply Now

Share this job with someone you think should apply!

Facebook

Crm Administrator La Lucia, Durban - South Africa

Related Jobs

Brand Ambassador La Lucia - South Africa

It Desktop Support Engineer Paarl - Paarl

Senior Sales Consultant La Lucia - South Africa

BCom Graduates with a vehicle - 3 month contract - Johannesburg

Senior Branch Manager (Car Rental) - Cape Town City Centre

Want to do another search?