Customer Care Manager Bloemfontein - Bloemfontein
Wintertide Trading 39 ta HR Solutions
Customer Care Manager - Bloemfontein Description: A Customer Care Manager should have several years of experience working in customer service and/or personnel management. Experience in a Call Centre, sales/marketing, and high-quality customer support skill. Excellent interpersonal, problem solving and leadership skills. Ability to stay calm in stressful situations and meet strict deadlines. Strong gasp on products, service providers and customer services. Specialized training, team-building and industry-specific terminology may be required. Needs to have experience in handling customers request, complaints and resolve in a management roll. Needs to have experience in handling customers request, complaints and resolve in a management roll. Great communications abilities, including written and verbal communication. (Afrikaans and English) Proficient with basic computer software to assist agents and personal at the branch. Training agents Managing conflict Call Centre management experience will be advantageous R20 000.00 - R30 000.00 (including incentives)
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