Qualification

Requirements

Minimum 3 years administration experience in a customer liaison role within technical manufacturing industry
Proficient in MS Office Suite (MS Word, MS Excel and MS Outlook)
JDE/Salesforce will be advantageous

Duties

All RFQs/Orders are attended to within 24 hours of receipt or before closing date and time.
Contact with relevant persons is maintained regarding the status of quotes and orders.
All relevant quotes/orders and supporting documents are correctly saved and tracked as per departmental procedures.
All quotations and orders are followed up on and input is provided.
Orders on JDE are expedited to ensure delivery deadlines.
Critical orders are handled urgently by following the correct channels within each Division.
All queries/complaints are handled to customer satisfaction.
Order confirmation of delivery dates are confirmed, and customer is communicated with accordingly.
External and internal customer orders and queries are managed to ensure that expediting is in accordance with set standards.
Upfront invoices are requested and PFI sent to client when required.
All outstanding client payments are expedited weekly.
Import permits are expedited and obtained from the customer when necessary.
Weekly reports are distributed by due date.
All Customer Complaints as well as progress on resolution of those are communicated to the Manager as well as the relevant Salesperson.
All customer e-mail and telephonic queries are investigated and responded to within 24 hours.
Open Order report is completed and sent weekly.
All information pertaining to the RFQ, the Quote and the order is captured as soon as received on the Sales Force.