Customer Liaison Officer Ekurhuleni (East Rand) - South Africa
Unique Personnel
Unique Personnel boasts over 50 years (established in 1970) of personnel and staffing experience, so it's not surprising that even though our main focus has been providing on South African Staffing Solutions, we now recruit internationally for over 5000 clients REPORTING TO THE CUSTOMER LIAISON SUPERVISOR JOB PURPOSE: To provide an efficient sales coordination service to Production and Sales. JOB FUNCTION: Quotations are drafted and sent to customer in time Quotes and Orders are processed accurately and timeously according to procedures Quotes and order conversions are correctly recorded on JDE All relevant quotes and supporting documents are correctly saved as per departmental procedures Contact with key stakeholders is maintained regarding possible orders or status of proposals All major quotations and tenders are followed up on and input is provided on project status All queries/complaints are handled to customer satisfaction Orders, contracts and confirmations of delivery dates is confirmed and customer is communicated with accordingly External and internal customer orders and queries are managed to ensure that expediting is in accordance with set standards Orders on JDE are expedited to ensure that orders are loaded timeously Weekly and monthly reports are distributed by due date Logging and investigation of incidents, compliments and innovations and response provided within requested period Queries on debtors book updates and expediting are handled to satisfaction Commercial queries are dealt with as required
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