Customer Liaison Officer (FTC) - Middelburg - South Africa
SGS Group
Company Description SGS is the world's leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 96,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world The Customer Liaison Officer has overall responsibility for the final evaluation of all outputs from operation and the generating of Test Reports/Certificate of Analysis to meet both customer and regulatory requirements. Working closely with the Laboratory Manager, line management and clients, the successful candidate will play an important support role, which involves strict attention to detail and a high level of responsibility and well as trouble shooting when needed Functioning as liaison between Clients and Middelburg operations. Identifying problems relating to contracts, samples received and invoicing Supervision of the Sample registration process at Middelburg Laboratory. Communicating with parties as needed to help facilitate day-to-day business matters. Liaising with all stakeholders, both internally and externally, when necessary. Measure customer satisfaction, initiate investigations and prepare and issue a report to the Laboratory Manager Evaluation of all test data generated in the Middelburg laboratory and requesting re-testing where applicable. Preparation and issuing of test reports. Preparation of customer quotations, invoice requests and providing monthly costing Maintain confidentiality Adhere to all quality and safety requirements of the SGS management system. Ensure adherence to SGS management system which complies to ISO17025 and AHSAS18001 standards Perform any other reasonable tasks as assigned by direct line manager. Qualifications A Diploma or degree in Chemistry. Minimum Grade 12 with Mathematics and Physical Science. Total Quality Management (TQM Additional Information Experience Minimum 5 - 10 years' experience Basic Coal Preparation Certificate will be an advantage. Experience in administration and supervision functions An extensive knowledge of SA Coal Community e.g. grades, mines, customers etc. is essential Knowledge of word processing packages, MS Word, Excel and LIMS Marketing skills Communication skills Organizational skill Numerical skills
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