Customer Liasion Officer - - Johannesburg

Requirements:

Must have exports experience.
Grade 12 or equivalent.
A minimum of 2-3 years Call Centre and Customer Service experience.
Some Export administration experience.
Must be IT literate, and proficient specifically in Microsoft Office (Excel), Sales Force and SAP.
Organizational and Planning Skills.
Excellent communication and interpersonal skills.
Ability to work independently and in a team.
Interpersonal Sensitivity.
Strong IT Skills.

Responsibilities and expectations but not limited to:
Order Processing:

Contacting customers daily as per calling schedule.
Receive calls and orders from customers.
Liaison with the Business Representative.
Receive and action work instruction/s from Business Representative.
Check account status, credit viability and limits.
Check stock availability and advise customer.
Generate orders on SAP as per generate order procedure.
Release order (invoice generation) for shipment and FLO.
Advise Warehouse and Distribution Manager, supervisor and Value logistics supervisor on orders not released.
Control special, late, and same day deliveries by recording these deliveries on the special/ late delivery book.
Advise customer of planned delivery time.

Process Claims:

Actioned by customer liaison officer directly/or only from the business representative.
Generate order on SAP as per claims procedure.
Generate order on SAP as per rotation procedure.
Generate instruction on SAP as per Check and charge procedure.
Release order (invoice generation) for shipment and FLO (Feedback Logistics Optimizer).
Oversee daily general admin duties to support all customer services function.

Service Support (External and Internal):

Address queries passed on by Value Logistics within 8 hours of receipt of the query.
Address any special /miscellaneous request from customers.
Provide quotes on an Ad Hoc basis to customers.
Build and maintain acceptable customer service standards with the Warehouse and Distribution department (Warehouse Supervisor, Value Logistics) and business representatives always.
Resolve customer queries (within 2 hours of receipt of query) passed on by the business representatives or any other key stakeholder in the business.
Teamwork Must be able to support the entire team on any overflow work when required.

Export Administration:

Ensure customers accepts the quote as well as the orders before processing on SAP.
Prepare the relevant Export documentations, i.e. Picking Slip, Commercial Invoice, SADC Documents and Transport Emergency Card.
Arrange the necessary inspection for some customers with Bureau Veritas.
Create Purchase Requisitions for All transport related costs on goods to be Exported and track progress.
Ensure all issued documents are aligned with SARS.

Please note should you not receive a response within two weeks of applying you may assume that your application was unsuccessful. Apply Now

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