Customer Relations Manager - Johannesburg
NexChapter Recruitment Ltd
Introduction Candidate will be responsible for ensuring consistent, transparent and high quality management, administration and communication for the CRM department in the warehouse and logistics services that the customer may use. The candidate should ensure the sales administration functions are effectively managed to improve our organization's operation processes. Description Gather data from various sources and analyze information, this includes volumes, revenue, complaints etc. Produce required CRM weekly, month end, annual and other strategic reports timeously for stakeholders of the CRM department. Proactively identify area where the organization may be added. Provide summary KPI reports for all customers in the warehouse and logistics division as well as other related services as per agreed customer expectation. Manage the relationship with data intelligence, customer service department and other relevant departments to ensure data is accurate to meet the CRM departments reporting and intelligence requirements. Maintain a strong knowledge and understanding of the data available for usage. Develop, implement and monitor processes with the support and approval of the HOD customer relations to ensure efficiency and effectiveness within the CRM department. Processes are to be aligned to company strategy and aimed at meeting customer expectations. Investigate critical customer issues and recommend solutions for customers HOD customer relations. Plan and coordinate customer visits/functions in line with customer visit policy. Ensure customer satisfaction and problem resolution timeously. Work closely with the customer service representatives to ensure customer satisfaction and problem resolution. Coordinate the involvement of personnel, including operations, IT and other management. Resources in order to meet account performance objectives and customers' expectations. Profile Minimum 5 years of sales and marketing experience on a strategic level in a business-to-business environment with an operational background in logistics and/or warehousing being an advantage Excellent communication skills Advanced MS Office skills
Apply Now
Facebook
WhatsappRelated Jobs
Customer Relations Manager Johannesburg, South Africa - Johannesburg
NexChapter Recruitment Ltd
...
Customer Relations Manager - Johannesburg
...
Customer Relations Manager Johannesburg, South Africa - Johannesburg
Staff Unlimited
...
Customer Experience Manager - Johannesburg
...
Warehouse & Logistics Manager market related - Johannesburg
Dynamic Outlook Pty Ltd
...