Customer Service Adminstrator - Port Elizabeth
ClearCourse
Career Level: 11S Intermediate Posting Date: 12 Mar 2024 Title: Customer Service Adminstrator Hours: Full Time Location: Port Elizabeth About ClearCourse Join a rapidly growing collaborative of disruptive technology companies working together to build a great software and payments business, with exceptional people and the best products and services. Across our portfolio of software platforms, we’re creating an environment where talented entrepreneurs and businesses flourish. Our team is over 900 people strong and supports over 20,000 customers across the globe. We have 40 brands located across the UK and internationally, with two primary UK ClearCourse hubs, in which multiple brands are located in London and Preston. These market-leading software businesses form our five verticals; with our integrated payments platform, ClearAccept intrinsic to the entire organisation. Working better together is central to everything we do, each time we add a new business we’re adding new ideas and innovation. Our mission is to help our customers build great businesses with our industry-specific software and embedded payments solutions. Job Overview An exciting opportunity has become available to join our team. We are looking for a proactive and passionate customer service SUPERSTAR, with a technology background or aptitude. In this role you will join our solutions-focused Customer Support Team who provide support for our suite of products and manage client issues through to resolution. A positive disposition and demonstrated resilience are a must, as we work in an ever changing, fast-paced environment. Your responsibilities will include, but not be limited to: Provide excellent phone, email, chat and ticket-orientated support to our diverse range of clients, to reassure, gather information, set expectations and provide the appropriate resolutions or responses. Provide screen-sharing training with our customers who need support. Take ownership of problems and be dedicated to providing solutions for our clients. Provide input into the ongoing maintenance of our online support system and into the enhancement of our client support procedures. Use our internal CRM for logging calls, tickets, chats and to manage escalations. Report on client support issues and opportunities and assist in enhancing our training programs. Contribute, question and share knowledge with internal teams for product improvement. At Eworks, diversity is celebrated. Join us in creating exceptional software solutions and delivering outstanding service
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