Customer Service Advisor - US Hours - Durban
Webhelp
Advisor Location Durban, South Africa Language English Job Advert Are you self-motivated, highly organized and passionate about helping people? If you have prior experience in the customer service and sales industry and are eager to further expand your experience on an international level then this could be your perfect opportunity Imagine being a part of a company that supports each other’s success and well-being, giving you the tools and support you need to be the best version of yourself and turn your “job” into a thriving career. Well, it’s time to stop imagining Concentrix Webhelp is in search of eager individuals to join our dynamic Durban team as a Customer Service Representative for an exciting new US campaign. Career growth and personal development Being a global organisation with customers all around the globe, our office never sleeps This US campaign requires night owls who can work night shifts following a USA time-zone. You’ll not only have all the support you need to help you thrive in this role, you’ll also have access to FREE Learning and Leadership Development programs that will lead you further along your career journey. All the while you’ll become part of a community of likeminded individuals that that become friends for life. What you will do in this role As a Customer Service Representative on our team, you will: Establish customer requests and expectations, offering efficient and accurate resolution Manage multichannel interactions (e.g., voice, email, or chat) to ensure a consistent customer experience Champion better brand experiences for our customers and clients by upselling and recommending client products, services, and solutions Process payment information with high security and integrity Your qualifications Concentrix Webhelp is a great match if you have: Matric qualification A minimum of 2 year’s Customer Service Experience with exposure to sales The ability to work in a fast-paced contact centre environment with high call volumes Clear communication skills with accurate spelling, grammar, pronunciation skills Strong multi-tasking skills while still be engaged with our clients Knowledge of phone and key board functions and are generally computer and tech savvy Active listening skills and are customer centric focused The ability to effectively communicate with customers at all levels and from various backgrounds What’s in it for you In this role, we offer benefits that help you support your unique lifestyle: A competitive salary of R8,500 (including R1,000 campaign allowance and R1,000 night shift allowance) Additional bonus / performance earning potential Fantastic Employee Assistance Programme (EAP) Medical aid for main member Subsidised transport Group life cover Don’t miss this opportunity to unlock endless career opportunities, apply today Reimagine the best version of you Please complete our online assessment, which you'll receive a link for via email after applying. Find a distraction-free environment to complete your assessment to the best of your ability. Passing this step is an essential part of the selection process. The sooner you get this done, the quicker we can dive into reviewing your application. Please note that the appointment will be made in line with the in line with the company’s EE Plan.
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