Customer Service Agent - Cape Town City Centre
Our client is urgently looking for Customer Service candidates – Montague Gardens (Northern Suburbs) (Cape Town) Key duties and responsibilities: Respond to customer inquiries and provide accurate and helpful information through various communication channels, including phone, email, chat, and social media Identify and assess customers' needs to achieve satisfaction, and proactively provide appropriate solutions or alternatives Handle customer complaints or concerns with empathy, patience, and professionalism, striving to resolve issues to the customer's satisfaction Maintain a high level of product knowledge to effectively address customer questions and concerns Escalate unresolved issues or complaints to the appropriate personnel or department for further investigation and resolution Collaborate in the development and enhancement of customer service procedures, policies, and standards, with the aim of contributing to the achievement of key performance indicators (KPIs) Skills, attributes, experience and education: At least 2 to 3 years customer service experience Customer-centric attitude Strong communication skills as well as excellent English written skills Problem-solving ability and conflict handling skills Good time management skills, showing the ability to manage self and prioritise tasks Assertiveness in handling customer queries Ability to handle pressure Grade 12 Certificate Computer Skills - MS Office Knowledge of e-commerce and online shopping Understanding of retail is advantageous
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