Customer Service Agent - - Ekurhuleni

Our client In the Automotive industry is looking for a Customer Service Representative in the East Rand Area.

Minimum Requirements:

Matric or higher tertiary qualification
Code 8 license
Minimum 2 years in similar role
Proven customer support experience or experience as a Client Service Representative
Strong phone contact handling skill and active listening
Familiarity with CRM systems and practices

Duties:

Manage large amount of incoming/ outgoing calls
Generate red alerts and escalation to higher management within reasonable time frame
Building sustainable relationship and trust with customer through interactive communication
Obtain accurate valid and complete information by using the correct tools supplied
Meet customer team targets
Keep records of customer interactions and process customer complaints and file documents
Follow communication procedure, guidelines and policies set by the Company
Handle customer complaints and provide appropriate solution and alternatives within the time
limits
Follow up and ensure case is resolved within the time frame
Go the extra mile to engage with the customer to resolve his complaint

Please note that only candidates with the required experience will be considered and contacted. If you are not contacted, kindly consider your application unsuccessful.

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