Customer Service Clerk - Cape Town City Centre
Qualifications:
- Matric (Grade12)
- PC Skills including MS Word, Excel and Outlook
- Excellent telephone technique and good attention to detail
- Excellent written and oral communication and interpersonal skills
- Organisational skills with the ability to perform multiple tasks simultaneously
- Resolve queries, maintain communication and log results
- Follow up on all queries and provide feedback to customers
- Answer all incoming calls professionally
- Direct calls to various departments
- Take messages and ensure that all calls are followed up on
- Manage stationery requirements
- Maintain health and safety principles of the organisation
- Process orders and check stock levels
- Filing
- Complete requested quotations, send to clients and follow up on orders and payments
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