Customer Service Consultant - Johannesburg
Qualifications & Experience:
- BComm degree
- Working knowledge of credit insurance products and industry standards.
- Minimum 2 years' experience in credit insurance with an insurer/broker OR Minimum 3 years' experience in a similar service delivery environment
- Maintain accurate client data in the system.
- Ensure precise documentation is stored for reference.
- Handle client and advisor queries within agreed timelines.
- Prepare quotes as per divisional requirements.
- Resolve queries promptly, escalating only when necessary.
- Provide necessary documentation to clients.
- Support advisors for consistent client service delivery.
- Perform administrative tasks as directed.
- Manage expectations of internal and external clients.
- Maintain accurate records of client interactions.
- Ability to remain calm and manage emotions under pressure.
- Effective conflict resolution skills.
- Detail-oriented with a focus on accuracy.
- Clear and effective communication skills.
- Strong multitasking and organizational abilities.
- High customer service ethic.
- Friendly demeanour with a proactive approach to assistance.
- Willingness to take on challenges and learn new processes.
- Demonstrates patience and a sense of urgency.
- Develops and maintains positive working relationships.
- Commits to completing tasks on time.
- Takes initiative to improve productivity.
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