Customer Service Consultant - Midrand
Workforce Staffing - Gauteng
A global award winning client in the automotive industry seeks for Customer Service Consultant to join their team Customer complaint and query handling and Customer case management. Building and maintaining relationships with the dealer network. Ensuring correct escalation process internally and externally. Achieve voice, email and quality Service Level targets as per agreement. Minimum of 3 years working experience within the Motor Industry Minimum of 2 years in an Aftersales position at BMW SA or dealer level mandatory Minimum of 2 years in a call centre environment Ability to communicate and interact across all organisational levels Flexibility by taking on ad hoc tasks Good discipline to ensure tasks will be completed on time Operating independently and on own initiative within the field of responsibility Pleasant, approachable disposition Should you not receive a response within 14 days, please consider your application as unsuccessful.
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