Customer Service Consultant (Evening shifts) 7k - South Africa
Recharger
Recharger is a leading, national metering company based in La Lucia, Durban, KwaZulu Natal. A Customer Support Position has become available within the Support Centre, to ensure customer service responsibilities for the business. The successful candidate will be responsible for ensuring customer queries are resolved timeously and to a high degree of quality. The successful candidate must possess interpersonal skills in a business environment to deal with our multiple functional teams in a rapidly scaling Support Centre. Required to work independently as well as part of various teams and take on projects in addition to the daily day job. Strong written and verbal communication skills. Provide sound customer service within a technical product environment. Excellent analytical, organizational, leadership skills, business acumen and the ability to deal with client queries on demand. Ability to meet targets. Knowledge of contact centre platforms. A critical thinker and good problem-solving ability. Ability to work individually or as a team. be comfortable working in a fast-paced environment. Ability to multitask. Candidate Requirements: Experience and Qualifications: Matric Previous contact centre experience Clear Credit and Criminal Record Required Skills: Administration: 1 -2 years Customer service– 1 year or more
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