Customer Service Liaison (Horticulture) (Based in Vlaeberg) - Stellenbosch
- Provide first tier customer care to all clients on arrival at the site and escalate queries where necessary.
- Coordinate the sales administration with the internal team.
- The successful candidate will be a customer focused individual that has strong administration skills.
60% customer, 30% admin and 10% sales
DESCRIPTION:
This position requires the person to be responsible for the following:
CUSTOMER CARE
- Answering all website enquiries on email
- First point of contact to greet new clients in the office and show them around in the nursery
- Answering the phone in the office and assisting clients with pricing, stock availability and quotations
- Escalate queries to the Senior Sales Consultant or the General Manager
COORDINATION/ADMIN
- Requesting booking dates with operations team (Whatsapp group)
- Gathering detailed access information and then liaising with operations manager regarding client access questions
- Informing production and nursery managers about any plant/tree /pest information observed in the nursery
- Quotes and Delivery notes on OMNI system. Moving of trees in and out of the SOLD warehouse on OMNI
- Extracting the plant/tree catalogue and price list from OMNI
- Mark and tag all plants sold to clients.
- Keep stock up to date in the nursery if client tree choices change and the plants have been marked
- General stock takes on large trees to check statuses. Forwarding data to stock control administrator
REQUIREMENTS:
- Passion for excellence and for customer care
- Ability to work with clients and operations team
- Excellent communications skills - Able to read, write and speak in English or Afrikaans
- Horticultural background (advantageous)
- Computer literate - including WhatsApp, Outlook, Excel and in-house software
- Drivers license
KEY PERFORMANCE AREAS:
- People person who loves dealing with clients
- Self-motivated and driven to succeed
- Excellent communication and listening skills
- Taking pride in the work that he/she does
- Team player who jumps to help and takes responsibility for his/her actions
- Neat appearance
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