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Customer Service Rep - Retail - CPT - Bluff

F & G Sourcing Specialist

Our Client in the Industrial Battery Industry is currently looking for a Customer Service Rep based in Cape Town Purpose Handles the sales functions in a professional manner for counter customers by providing friendly, prompt and efficient service to achieve maximum sales and customer satisfaction. Also, growing the customer base by accessing the marking through site visits at potential customers. Key Performance Areas (KPAs) Internal Sales Managing existing and new accounts with regards to the sales of all products which include the building and maintenance of relationships with all clients ensuring prompt and efficient feedback, together with the best possible service delivery. Assisting with administration in regard to the marketing of products. Coordinating of daily sales Supporting existing and new wholesale customer accounts Manage walk-in wholesale accounts Handling of all quotations on a daily basis Ensuring that sales orders are accurately processed Ensuring that the correct battery is supplied into specified applications Communicate with the warehouse with regards to stock queries Communicate with dispatch in coordinating urgent deliveries Phone client base daily against area listings Update customer database continually Advise and communicate with Manager of any stock shortages Managing back orders and updating clients on progress with regards to ETA’s Participating and assisting strategy meetings and sales planning Ensuring good communication with all relevant departments Back-up/substitute to receptionist/admin Will be expected to assist with stock take as and when required Knowledge, skills & abilities Matric Must be computer literate Must be able to work with Excel and MS office Must have minimum 3 years sales experience. Excellent sales skills with proven track record Must have a driver’s license and own car Essential customer service and communication skills Product and application knowledge, including ability to read catalogues Well-spoken and presented (fluent in English) The salary on offer is between R8 000 - R11 500 Please take note: if you have not been contacted within 14 days, please consider your application unsuccessful. Apply Now
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