Customer Service Representative - South Africa
Join our team of customer service associates within an award-winning employment experience & company culture, as we strive to create customer experience bliss What You’ll be Doing Do you have a passion for helping others & ensuring peace of mind? In this role, you’ll work to resolve the customer’s issues swiftly & handling customer enquiries telephonically and email correspondence. Key responsibilities: Answer inbound voice calls from customers regarding automotive queriesCalling customers back with relevant feedbackConduct research to provide answers for customers to resolve their issueIdentify and respond to the customers’ needs with helpful solutions, delivering a high-quality serviceApply empathy and patience when dealing with irate customersApply excellent listening skills and probing techniques to establish relevant information to resolve the query Requirements Matric National Diploma with English as a 2nd language subject pass mark2 years call centre and BPO level experience – Mandatory1-year Complaints handling or cases management– ideal/ beneficialTechnical query handling – ideal/beneficialStakeholder and negotiation skills – MandatoryExperience of UK customer- beneficial experience working on any inbound UK campaign (insurance, telco, retail and/or utility) would be beneficial. C1 level language – MandatoryExperience of multiple systems: Microsoft, email, excel proficiency- Mandatory Working Hours 09h00 – 23h00 Monday to Sunday on rotational shifts Salary – R9 000 Benefits after probation: Medical Aid- Kaelo Flexiplan; Basic Life CoverFuneral CoverPension Fund: company and employee contributionEmployee Assistance Program: 24 hours trauma counselling, etc. What You Can Expect Knowledgeable, encouraging, supporting and present leadershipDiverse and community minded organizationCareer-growth and lots of learning opportunities for aspiring minds A Bit More About Your Role We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You'll report to Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team. https://www.ditto.jobs/job/gumtree/2069138652?sourcegumtree
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