Customer Service Representative (Medical Device) Market Related - Midrand
The Employment Channel
Principal Roles & Responsibilities Communicate successfully with Customers (both internal and external) via the appropriate media, being telephone, email or fax. Learn and understand the importance of the companies products and services and apply empathy to situations / discussions with the Customers so as to recognize the potential impact of their actions to people's health and wellbeing. Create, release and amend Theatre Care rental kit bookings from internal and external customers using My Mediset software. Understand and assist with the Loaner Application used for the booking of cases by Customers. Have a good financial acumen to be able to provide special pricing in certain circumstances as per medical aid limits, Hospital group pricing and other initiatives. Provide usage reports/KPI reports as required Have a good working knowledge of the Microsoft Office suite, including Excel, Word and Email. To instigate system queries so as to be able to invoice and credit customers as the role requires. Produce customer feedback reports as the role requires. Be able to engage with and interact in a diverse team based in an Open Plan office environment. To commit to being flexible in their working hours so as to be able to cover shifts within a 24 hour working environment. Minimum of a matric certificate Tertiary qualification (related discipline), would be an advantage. Previous experience in the Medical Devices industry would be an advantage. Proven experience in a customer service or call centre environment Proficient in ERP system like SAP Experience in loan sets, consignment stock in the healthcare industry will be an advantage Proven experience of working within an office environment Experience of Microsoft Office SAP experience an advantage Relevant qualification in Customer Services or previously experience of working in a Customer Services team
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