Customer Service Representative R200 800- R300 000pa depending on experience - Edenvale
Career Choice CC
Job Purpose: The primary purpose of the Customer Service Representative role is to create the highest level of customer experience for a defined group of customers, to promote growth, profitability and customer performance targets. To follow-up customer orders, receive, process and reply to all types of customer requests - and questions – by OEC system, mail or similar, regarding parts and services sold by the company in South Africa. Main subject is either to follow up specified list of Premier customers or to serve Select customers on “first come – first served” basis, but also be able to help all the company's customers as required. Job Responsibilities: The incumbent would be part of the "Order to Cash" South African team. Main tasks would be linked to order management: • Focus on Key Performance Indicators (TTA - TTR - CES - LTR - LISC) • Proactive backlog and late backlog management • Daily interaction/communication with Customers and colleagues through a fruitful "I Am The company" mindset • Daily interaction through virtual and face to face meeting with internal stakeholders • Team working to back-up colleagues in case of workload peaks and/or absences • Constant monitoring of delivery performances • Request valuable feedback to customers through the LTR/CES process, and actively work on their responses • Required resilience and proactivity in managing all the business criticalities • Managing of tickets from the OCE system. Assists others in the management of assigned customer accounts including supporting team members by interpreting customer requests and monitoring performance and delivery. • Supports in providing oversight for assigned customer accounts. • Suggests mutually acceptable solutions to customer problems that impact cost or schedule. • Recommends actions by analysing and interpreting data and making comparative analysis. Qualifications, Skills & Experience: • Degree or relevant qualification will be an advantage (preferably in Business Administration) • 1–3-year experience in Customer Service roles/ order processing and Maintenance • Technical background and previous experience in Sales Company / international context will be a plus • Digital mindset • Proficient in MS Office, especially Excel and SAP-like software's • Customer orientation • Learning agility • Empathy and resilience (conflict management abilities) • Self-motivated remaining focused regardless of outside conditions • Sense of ownership and pride in the performance and its impact on company's success • Strong ambition to develop personal career growth. • Ability to work within a team R200 800- R300 000pa depending on experience
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