Newrest is a Multi-Sector Catering Company with 40,000 employees in 54 countries, the Newrest Group, with a turnover of €1,682 million in 2022 and a targeted turnover of €2,300 million in 2023. Newrest South Africa, the leader in Inflight Catering is looking for a Customer Services Manager, to join our dynamic team. Ensure that a complete unit tour is done daily and check with the teams if everything is on the right track. Ensure that a complete chef's table is done daily on all major airlines. Ensure that a complete processing of flight check is done on all production steps dishwash / equipment storage and packing / bondstore / bar packing / plating / tray set up / supervisor's flight check / loading to the unit / aircraft loading / Ensure that a complete invoicing audit is conducted on a flight per Airline from the flight check on the floor to the final invoice weekly. Ensure that the airline quality tracker must be updated on a weekly basis every Tuesday at 5:00 pm latest with :  complaints per airline  type of complaints  passenger figures  complaints per 10 000 passenger KPI  delays (figures and mins per delay) / aircraft damage Ensure that a weekly account report is done and sent to the Commercial Manager, Unit Manager, Production and General Manager Ensure that you do a minimum of two ramp visits per month with the airline operations staff Ensure that a random equipment check is done a minimum of twice a month with a complete equipment processing check as follows:  dishwash /  cage (cleaning, equipment in excess …)  trolley count  bondstore spot check / bar packing spot check  Dead Head / loading of the equipment Ensure that a spot check is done monthly on specs, ensure that the right version of specs on a airline and a class is being distributed and used Ensure that the menu calendar is updated monthly, before the 10th of each month Ensure that a menu change meeting is held by the 20th of the month for the next month's menu change Ensure monthly that the correct version of loading plan and packing list on TSU, Equipment packing and bar packing is being used. Ensure that a price check is done with every menu change Ensure that the flight schedule is updated quarterly and communicated to all the teams Ensure that you respond to customer complaints with 48 hours of receiving it, and 24 hours of it is critical. Further ensure that it is communicated in a professional manner Update QMS on a weekly basis with weekly reporting Coordination of Charter flight setup and communication to all internal stakeholders ; Ensure the accurate and timeous submissions of the Profit and Loss(P&L's), are done by the Costing Analyst. Qualifications and Experience, Skills & Competencies Qualifications Grade 12 Diploma in Marketing & Events Diploma in Client Services Experience 3 Years' Experience Skills Communication Assertiveness Customer Service Competencies Communication Management Planning & Organization Leadership, Key Account Management Market Related Cost to Company Apply Now

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CUSTOMER SERVICES MANAGER Market Related Cost to Company - Boksburg

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