Customer Success Manager Remote - H/O in Dallas USA - South Africa
Crayon
Where you'll work A B2B Lead Generation Agency that operates on a performance model, generating leads for clients who pay per lead. They prioritize long-term partnerships and strive to create a streamlined system that enables every team member to excel. With a 100% remote work environment, they offer top-of-market pay and bonuses based on performance. Their clients are growth-oriented, successful B2B businesses from various industries. They value their time and require a reliable lead generation partner that delivers results and generates a great return on investment (ROI). How you'll role As a Customer Success Manager, your role encompasses account management, sales/marketing, and cold email lead generation. This fully remote, full-time contract position offers the opportunity to work with successful B2B businesses worldwide. What you'll do Building deep and lasting client relationships: Acting as the primary point of contact for all client communication and ensuring high responsiveness Leading bi-weekly check-ins to provide updates, gather feedback, and brainstorm growth strategies Understanding clients' businesses and meeting their lead generation expectations Ensuring timely delivery of services and proactively identifying and resolving any issues Creating a referral culture where satisfied clients are eager to share their positive experiences Developing effective cold email strategies: Understanding the target audience and segmenting it effectively Crafting compelling and concise email copy that captures attention and encourages action Ensuring emails meet inboxing criteria to minimize bounce rates and avoid spam filters Following industry best practices for deliverability and compliance Continually optimizing campaigns for lasting performance: Monitoring campaign analytics to ensure optimal deliverability and engagement A/B testing email variations to determine the best approach Refreshing email content to avoid recipient fatigue Analyzing campaign responses to refine audience targeting Generating new strategies based on insights to keep campaigns fresh and effective Excellent listening skills and the ability to build deep relationships based on trust Professionalism, maturity, and reliability to meet the expectations of successful entrepreneurs Strong communication skills in verbal and written English Highly resourceful team player who meets deadlines and follows through on commitments Tech-savviness and a quick learner of new technologies and software Intelligent, adaptable, and problem- solving mindset High-performing individual with a desire to achieve and grow financially Proven ability to write high-performing cold emails Availability to work from 9am to 5pm CST Professional remote work setup including reliable internet, high-quality audio and video equipment, quiet space, clear background, and good lighting Expertise in Apollo, Smartlead, or Airtable Experience working in an Outbound Agency Wide-ranging B2B experience across multiple industries Entrepreneurial experience $3,000 - $4,000 per month (neg.based on experience)
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