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Customer Support Agent (Outbound) (X2) - Umhlanga Rocks

Hollywoodbets

Bonne Garde Support has exciting opportunities available for X2 Customer Support Agent (Outbound) to be based in Umhlanga, Durban. The successful incumbent will be responsible for making outbound calls to selected customer base, for customers that are either inactive or that could be possible new customers from leads received through various marketing campaigns. The purpose of the position would be to increase the customer base/retain customers/convert inactive customers to active customers. Minimum requirements: Computer literate. At least 3 Months sales experience preferably within a Call Centre environment. Advantageous: Betting knowledge. Responsibilities: Call quality is monitored and should never be scored lower than 75%. Accurate reporting and dispositioning of calls. Ensure timeous reporting to Team leader/Customer Support Manager. Make outbound calls to customers and proactively promote the company and brand with the view of increasing the inactive/active customer base. Follow the script provided during the telephonic contact with the customer and ensure that QA scores are at expected levels. Effectively manage time in line with the operating procedures of the call centre. Establish rapport with the customer. Actively promote the offering and use persuasion techniques and objection handling to convert. Ensure communications is at a level that maintains the company brand/image and not does expose the company to reputational risk. Strict adherence to break times and office hours. Meet daily/weekly/monthly targets. Comply with company and department policies and procedures. Any other ad hoc duties that might be required. Engaged and Committed People: Live the BGS group values. Take personal accountability for your performance and career by following the Performance Management Process. Display a positive response to performance feedback. Efficiency and Effectiveness: Report for duty 30 minutes before shift start time to be successfully logged on and in available status. Ensure you adhere to your schedules on a daily basis. Be flexible with changes to the schedules due to unplanned reasons. Report any system or technical issues to your respective team leader immediately. Report any fraud or unlawful activity to your respective team leader. Ensure you keep yourself abreast of all changes or new information within the Hollywoodbets International and Bonne Garde Support. Risk and Compliance: Be aware of risk implications and in need refer to our Risk Team. Keep abreast with new legislations, policies and procedures all the time. Report all unlawful activity to Management. Skills and competencies: Excellent communication and interpersonal skills. Exceptional Customer service skills. Strong attention to detail. Strong marketing tactics and sales techniques. Please be advised that only candidates who meet the stipulated minimum requirements will be considered. Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful. Apply Now
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