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Customer Support Agent (Withdrawals) (X5) - Umhlanga - Umhlanga Rocks

Hollywoodbets

Bonne Garde Support has exciting opportunities available for X5 Customer Support Agent (Withdrawals) to be based in Umhlanga, Durban. The Incumbent will be responsible for processing withdrawals within 15 minutes and to handle and resolve all withdrawal and deposits queries immediately. Minimum requirements: Previous experience in a customer service-related role. Computer literate and typing skills. Agents to be prepared to work graveyard shifts from 11:00pm to 07:00am. Responsibilities: Ensure Customer chat satisfaction targets are achieved consistently by processing withdrawals within 15 minutes. Adhere to withdrawals work instructions. Attend to withdrawals and deposit queries and ensure it is resolved immediately. Minimum to zero withdrawal errors and losses. Provide service excellence through practicing and by portraying the behaviours in relation to the BGS purpose. Provide and ensure best Customer ethics. Ensure confidentiality of Customer information is always maintained. Identify service breakdown, Customer needs and proactively follow the escalation process. Follow the complaints process with all complaints. Live the BGS group values. Take personal accountability for your performance and career by following the performance management process. Display a positive response to performance feedback. Skills and competencies: Excellent communication and interpersonal skills. Exceptional Customer service skills. Demonstrates exceptional attention to detail. Must be results driven. Ability to manage multiple projects with limited supervision. Ability to work under pressure and still produce quality results timeously. Please be advised that only candidates who meet the stipulated minimum requirements will be considered. Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful. Apply Now
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