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Data Analyst at Parvana Recruitment - South Africa

Parvana Strategic Sourcing

Responsibilities: Providing data reports on a defined schedule to applicable teams. Designing and developing customer survey / interview formats. Leveraging data gathered through customer surveys, interviews, product usage, etc. Conducting research and deep diving analysis to understand customer trends, anomalies and insights. Creating benchmarks and managing KPIs. Communicating and sharing research findings through presentations, dashboards and executive summaries. Responding to unique business opportunities by analysing existing feedback or developing new feedback sources. Engaging stakeholders to ensure customer feedback factors into processes and system design. Keeping the relevant teams / department leaders informed of any obstacles, milestones and subsequent plans. Participating in product roadmap sessions. Providing guidance on design and approach based upon customer feedback. Qualifications: Bachelor's Degree in Business, Marketing or related field Skills / Experience: 2 - 3 years of product, solutions and/or technical customer support experience. Strong issue management skills. Strong analytical, technical and problem-solving skills. Strong verbal and written communication skills in English Ability to establish and maintain relationships with internal/external clients. Advanced experience with Microsoft Excel and/or Power BI (pivot tables, advanced modeling, creating charts/graphs) and PowerPoint. Experience capturing NPS/customer satisfaction scores Ability to analyse large amounts of data. Desired Skills: Data Analyst Data Technical Support Apply Now
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