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Duties and Responsibilities: Review and evaluate customer applicationsVerify and update all customer details onto the systemReview and assess customers affordability and credit worthinessOffer debit order option with every customers'' callCapture 30 Orders per hourMaintain customer servicesEnsure a polite, friendly, and professional confirmation service is offered to all customers and external stakeholdersImprove overall customer experience and service delivery statisticsQuality controlEnsure the accurate capturing of customer account details onto the systemFollow company processes accurately to ensure quality of service deliveryAdministration and reportingEnsure the accurate completion of time sheets on a daily basisEnsure all verification documents are completed and approved within the required timeframes Requirements: Grade 12/matric or equivalentMS Office (Word, Excel, PowerPoint and Outlook)One year experience in office administration and/or a data capturing preferably in a contact centre environmentClear understanding of an operational contact centre environmentAttribute and behavioursPositive and energeticManaging work and time to meet the required deadlinesHigh attention to detail and accuracyProactive and operates with a sense of urgencyAbility to work alone and in a teamExcellent communication skillsStrong planning and organizing skillsMethodical in approach and adaptable to changeAbility to work well under pressure within a team as well as independentlyStrong time management skills and ability to plan aheadExcellent communication skills and ability to work well with a variety of people communicating across all business linesPositive and dynamic leader who mentors and leads Please note that by submitting your personal information to Deka Minas you free-willingly issue the business consent to make use of such data for the specific purpose of securing you either permanent or temporary employment. Our business makes use of a POPIA compliant database and you have the right to access, right to correction and right to deletion of your personal information https://protool.gumtree.co.za/external-link-browser.html?urlaHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzcyODM0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ&jid1185246&xid1109_72834 Apply Now

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Jobs in Go!