Jobs in Go!

Payout Officers: Dealers: FTC: Banking: Menlyn and Rivonia The call is for experienced Senior Payout Officers with Dealer experience to join the client on contract to ensure consistent payout to dealers and ensure that all security documentation is to cover the asset risk of the bank. Your Responsibilities will include: Productivity Checking and processing new payout requests within 18 minutes.Checking and processing payout pending’s within 11 minutes.Attend to customer telephonic requests in a professional manner.Ensure incoming telephone calls are answered within 15 seconds.Ensure client telephonic requests are adhered to.Payouts: 504Payout pending’s: 819 Quality Reviewing all supporting documents received from the dealers for accuracy, completeness, and compliance before payout.Ensure that clear and correct FICA documents are received before payout.Stay updated with amended policies and procedures.Report suspicious and fraudulent transactions to line management.5% Error Ratio and QA Assessments. Effective Communication Assist and liaise with dealers on incomplete and incorrect payout requests.Proactively follow up on payout pending with dealers or sales.Escalate relevant queries to team leader or manager for sign off where applicable. Job Responsibilities Build and maintain relationships with clients by demonstrating understanding of client needs, communication, acting on feedback.Delivering on client expectations.Retain and grow mutual business with existing/new clients through regular engagement/interactions.Build and maintain relationships with internal stakeholders through collaboration; information sharing and giving and receiving feedback.Contribute to a culture conducive to the achievement of transformation goals by participating in Client Culture building initiatives (e.g. staff surveys)Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Client.Monitor daily performance and status by analyzing departmental performance against expected outcomes and communicate as per standard operating procedures.Optimize outputs by evaluating resource utilization and analyzing channel effectiveness.Adhere to internal compliance standards and external regulatory requirements for transactions, proposals, and documentation by informing relevant internal stakeholders.Resolve work obstacles by monitoring https://protool.gumtree.co.za/external-link-browser.html?urlaHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTc2MTQ4MzgwP3NvdXJjZT1ndW10cmVl&jid1295964&xid4176148380 Apply Now

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Jobs in Go!