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Reports to: Workshop / Service Manager Remuneration: Market Related dependent on skill set, knowledge, and experience Purpose Of The Job: The Warranty Clerk is responsible for maintaining warranty records and processing warranty claims. The Warranty Clerk will work with customers, vendors, and other departments to resolve warranty issues. Other duties include preparing reports, handling customer inquiries, and providing administrative support to the department. When required also stand in for the service advisor. Duties: Processing of warranty claims: Process all warranty paperwork to ensure proper documentation is available for submission to the OEM/factory/distributor. Verify criteria required by OEM/factory or distributor. Reconcile all warranty receivables with payments through the appropriate Systems. Resubmit all rejected claims within 24 hours or receive authorization to write them off (in writing). Follow up on outstanding claims; no outstanding claims older than 5 days without action and communication plan in place (in writing). Disposal of parts: Tracks warranty parts by tagging with repair order number, date of replacement and the date on which the part may be disposed of. Manage the warranty store in accordance to OEM standards. Arrange for parts to be returned to the OEM/factory/distributor where required; alternatively prepare documentation for destruction thereof within the Dealership Agreed timelines. Compliance and record keeping: File and maintains all service records as required by the OEM/factory/distributor. Keeps informed of all factory recalls and bulletins. Communication, Reporting and Support: Assist with allocated duties to support the After Sales Department as and where necessary. Continued communication with Dealership staff, customers, OEM/factory and/or distributor to resolve queries. Compile and submit weekly report of outstanding Warranty Claims. Compile and submit monthly report of outstanding Warranty Claims. Minimum Qualification Matric Any relevant Post Matric Qualifications Requirements 10 years’ experience in same or similar role as Warranty Clerk currently Knowledge on analysis and report writing PC Literate Drivers license Professionalism Positive attitude Neat, well-groomed, and presentable Healthy, must be able to handle the physical and mental strains of the job Only candidates that meet the criteria will be shortlisted and contacted If you have not heard from us within 14 days from submission of your CV to us, you can assume you have not been successful Only candidates with Automotive Industry experience will be considered and contacted unless otherwise stipulated If you are interested and have the required SKILLS and EXPERIENCE according to the job spec, please UPLOAD your current, updated CV on our Website using the following link: https://selectmotor.co.za/job-application/ For further information please feel free to contact Debbie at Select Motor Recruitment 011 615 7747 Applications should be submitted no later than Friday 8 March 2024 Apply Now

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