Debt Collector Specialist - South Africa
Isabella Garcia International Ltd
The Client Accounts Department is a dynamic and integral part of our organization, specializing in outbound call center operations. Our primary responsibility is to engage with existing clients whose accounts are in default, assisting them in making payment arrangements and handling various account-related inquiries. We pride ourselves on delivering exceptional customer service and maintaining strong client relationships through effective communication and problem-solving. Assisting clients according to the rejection reason received from the bank for failed payments or failed debicheck mandates by: Making new payment arrangements. Updating banking details on the system. Calling clients before their next hampers are dispatched. Updating the sales system with arrangements made. Other ad hoc calls and duties related to Client Accounts Have a 3-year Degree or Diploma. Previous experience in a call centre, collections, or customer service role is preferred. Strong communication and negotiation skills. Ability to work independently. Be honest and trustworthy with an exceptional telephone manner. Be hardworking, goal driven and extremely accurate. The successful candidate's salary will be commission based only and is linked to every call you make. The expected salary is between R17 500 and R22 000.
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