Are you passionate about assisting individuals facing financial challenges? Do you have the skills to uncover their needs, offer tailored solutions, and guide them towards financial freedom? If so, we want you to join our team and make a difference in people's lives while building a rewarding career. As a Debt Review Agent, you will engage with customers telephonically, gathering required information to determine their state of over-indebtedness and assess their applications. You will verify budgets and debt commitments, agree on an interim debt repayment plan, and work with various systems to ensure correct submission for further processing. Your role will also include providing financial assessments, informing customers of our solution and its benefits, and guiding them through the sign-up process while solidifying their commitment. Knowledge of: Credit Risk Management Retail or Banking Credit Industry National Credit Act (NCA) Debt Counselling/Mediation/Rehabilitation processes Debt Collection Basic understanding of budgeting and accounting principles Skills: Excellent communication skills Ability to listen to customer needs Confident telephone manner Excellent interpersonal skills Problem-solving skills Numerical reasoning skills Analytical skills Reporting skills Administration skills Computer literacy (MS Word, MS Excel, MS Outlook) Interpersonal & relationship management skills Attention to detail Minimum Requirements: 2 years of experience in Debt Review, credit collections, or banking environment Apply Now

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Debt Review Agent - Randburg - Randburg

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