Job & Company Descriptions:
Ready to elevate your career? Join a vibrant retail company as a dynamic Debtors Supervisor. Drive financial accuracy and strategic initiatives. Be part of our exciting growth!

As the Debtors Supervisor you will be responsible for the below:

Ensure timely delivery of documents to clients with all required supporting materials.
Allocate payments promptly and monitor weekly age analysis.
Supervise staff to ensure adherence to processes and procedures.
Communicate effectively with internal and external clients and maintain good relationships.
Attend client meetings and hold regular meetings with clients, CGM, Debtors Controller, and Debtors Supervisor.
Ensure clients pay according to agreed terms.
Resolve queries within 24 hours.
Manage and appraise team performance, including creating development plans for under performing staff.
Assist with recruitment, selection, and appointments of candidates.
Ensure Payroll and HR receive necessary staff forms on time.
Train and develop staff, delegate work effectively, and provide coaching and mentorship.
Ensure staff follow the Code of Conduct and company policies.
Drive cost reduction and facilitate effective handovers when staff leave or are on leave.
Conduct monthly one-on-one meetings and team meetings to address issues.
Maintain a neat and tidy work area and ensure "Out of Office" notifications are managed.
Redirect emails if necessary and ensure staff adhere to job descriptions.
Create a pleasant working environment and conduct quality control checks on client documents.
Monitor client card statements bi-monthly for irregularities and run monthly Open Item accounts.
Ensure consistent and accurate filing and storing of TTS records.
Process reversals and declined transactions manually to the card.
Ensure all Debtors Journals are processed promptly.
Ensure no outstanding amounts on age analysis for Credit Card accounts at month end.
Prevent finance charges and advise new clients on interest implications for late payments.
Assist with any tasks assigned by the manager and report any irregularities.
Assist colleagues as needed and manage fraud communication and disputes within 30 days.
Ensure all processes are followed and controls are effective, constantly monitoring for risks.
Report back to management and ensure controllers maintain their accounts effectively.
Ensure effective cash collection and client satisfaction, driving the company's processes and procedures.

Job Experience and Skills Required:
Completed Bcom in accounting and related field.
5 years experience in a supervisor role in.

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