Delivery Support Agent - Cape Town City Centre
Engen
Grade: FM Location: Cape Town Who You Are: You have excellent time management skills You have outstanding numeracy and problem-solving skills You have strong written and verbal communication skills You are passionate about improving the sustainability and social responsibility of our business You are equally comfortable and love negotiating with suppliers You have a positive, team-oriented mentality and highly collaborative. You have an awareness of macro-economic fuels environment What you'll be doing: Inbound and Outbound Call queries: End to end query management within SLA, and logged in CRM accordingly Shipment creation and changes in line with HSEQ Offloading Rules and Weighbridge Calculator, cost efficiency Collaboration with internal stakeholders to ensure successful execution of schedules and escalating deviations from plan whilst ensuring stakeholders are communicated to Communicate to Customers and Sales deviations from plan Reporting to internal Stakeholders Preventative and post event returns follow up Performance reporting Investigating queries and deviations Ad hoc support on planning/scheduling Shift role which is aligned to Depot operations. What you'll have done before: NQF Level 6 or, 3 Years experience in a scheduling environment 5 Years Customer experience Exciting Challenges you might face in the role: Continuously find solutions to delivery problems while successfully balancing service and cost elements. Consistently perform at a in line with delivery control KPI requirements Perform consistently in a pressurized 24/7 environment. Operate effectively in an ever-changing, dynamic and agile business environment Job Advert Closing Date: All job adverts close five days after date posted Engen’s approved Employment Equity plans and targets will be considered as part of the recruitment process. We welcome applications from people with disabilities. Let us know how we can accommodate you to participate in the recruitment process. Important Information: The appointment will be made in line with Engen's Employment Equity Strategy. All applications must be submitted to the contact person/ numbers provided & in the manner requested. If not submitted by the closing date, your application will automatically not be considered. Engen does not guarantee that you will be called for an interview or appointed by virtue of your application. Engen reserves the right not to make an appointment.
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