Desktop Support - Bryanston
Kena Group is looking for a desktop support engineer to provide technical assistance to the group; to install, upgrade, troubleshoot hardware and software systems. Responsibilities:Implement user tickets regarding hardware, software and networking issues Assist internal clients through installing applications and computer peripherals Ask targeted questions to diagnose problems Guide users with simple, step-by-step instructions Conduct remote troubleshooting Test alternative pathways until issues are resolved Customize desktop applications to meet user needs Record technical issues and solutions in logs Follow up with clients to ensure their systems are functional Report customer feedback and potential product requests to management Help create technical documentation and manuals Role requirements Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role Hands-on experience with Windows 365/One Drive/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Customer-oriented attitude Qualified in Computer Science or relevant field Able to work comfortably in a fast-paced environment https://protool.gumtree.co.za/external-link-browser.html?urlaHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzU2NzkyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ&jid1792336&xid1320_56792
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