Desktop Support Engineer Johannesburg - Johannesburg
Tych Business Solutions
The Client Service Desk Analyst is responsible for monitoring client network infrastructures, receiving, assigning, and coordinating the successful resolution of requests (incidents, service requests, and events) logged by clients on the relevant monitoring system. This role plays an important role in ensuring that a quality professional level of service is maintained and that clients are satisfied. This role requires judgment in resolving issues in specific situations or in making recommendations to resolve varied but similar problems. Experience performing daily system monitoring and health checks for various products (i.e., network, security, etc.) Triaging alerts and reporting of incidents Analyzing real traffic and associated artifacts: malicious, normal, and application traffic and demonstrate the ability to differentiate malicious traffic from false positives Correlate data points and determine if an event or incident (i.e., security or network) has occurred Experience with up-to-date security best practices and hardening as it relates to protecting enterprise environments from the latest threat landscape Understanding of how DNS works for both legitimate and malicious purposes Understanding network protocols and traffic flow in an enterprise environment Ability to communicate clearly (both verbal and written) Required to work, day and night shifts. High School Qualification 2-3 years' experience in IT-related position A N Qualifications
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