Minimum Requirements:

Grade 12
Tertiary qualification IT
A+ and N+ Certificates
At least 4 years experience dealing with desktop hardware in large companies
Able and willing to work shifts, public holidays and weekends when needed

Duties and Responsibilities:

Direct assistance: Provide first-line support to the company group employees and affiliated companies.
Proactive guidance: Anticipate issues and offer support to ensure employees follow best practices and maximize their use of the company systems.
Application expertise: Troubleshoot and maintain applications running on companys IT hardware infrastructure.
System administration overflow: Assist the system administration team by handling additional work within the company technology environment
Application Software Support: Provide assistance with a wide range of application software,
including all Microsoft Products. This could involve installation, configuration, troubleshooting, and answering user questions.
Network and Telecommunications Support: Offer basic to advanced support for network issues, including WiFi connectivity and other telecommunication problems. This might include troubleshooting network connectivity, diagnosing performance issues, and helping users configure their devices.
End-User Training: Deliver basic training to users on various software and technology topics. This could involve teaching them how to use specific applications, navigate the network, or troubleshoot common problems

PLEASE NOTE: Thank you for your interest in this position, we will review and be in touch if you are suitable.

Due to the amount of applications we receive for each position, we are unable to respond to each one individually. Please accept your application as unsuccessful if you had no feedback within 7 days of applying. Your CV will remain on our database and we will be in touch for other suitable positions.

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