Digital Operations Specialist - Midrand
Digital Operations Specialist required for a Contract opportunity of 12 months. This role is is to ensure that the Companies various Digital Channels are functional and operating effectively, enabling customers to make various purchases directly on the platforms. The main functions: Escalate any faults in line with severity to the relevant departments Ensure continuous follow-up until resolved. Ensure adherence in line with agreed Service Level management with the various support stakeholders Continuously review the Service Management process, deliverables and SLA’s with stakeholders Own resolution of online incidents/bugs with relevant Departments Driving reduction in Net Promoter Score detractors through effective incident management principles via established prioritization methods Provide first line support for online escalations in the online space Using a variety of technical tools to enable First Call Resolution (FCR) in the online space Identify enhancement opportunities for per-existing RPA, as well as new RPA opportunities. Maintain and update RPA self-service guides, and provide insightful reporting on RPA performance What we looking for: Degree or Diploma in an IT related field or 2 years experience in an IT related field Good understanding of Oracle SQL Experience with Digital-based and online information systems Knowledge of monitoring tools Basic understanding of http response codes (e.g. 404, 201, 500, etc) Knowledge of content management system
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