Digital Transformation Manager - - Central Johannesburg

Qualifications:

Technical Skills:

Strong insurance domain preferable not mandatory
Functional Domain experience in contact center
Experience with process diagnostics and solutions development
Good understanding of digital solutions, analytics, robotics, process improvement / elimination / lean six sigma background and project management
Excellent working knowledge of MS Office - MS Excel, PowerPoint, Word Doc. Outlook
Proficient with MS-visio for flowcharting / process mapping software
Experience of packaging and showcasing capabilities and solutions

Soft Skills:

Good interpersonal skills
Good written and oral communication
Strong presentation skills
Multi-tasking and prioritizing ability
project management skills to drive improvement projects / initiatives
Strategic focus and strong business acumen
Demonstrates a global mindset
Demonstrates on intellectually agile and analytical approach and though process
Brand ambassador
Conformance to policies and compliances with auding skills and eye for detail
ability to coach and give feedback on ongoing basis
Problem solving
Ability to resolve conflicts constructively and lead in a continually challenging environment

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