Divisional Manager - Cape Town City Centre
Tsebo Group
About Us As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell. Duties & Responsibilities Take full responsibility and management of all units under this portfolio. Relationship building with the client and customers on a daily basis (essential). Must be able to work long hours and over weekends should there be a need. Provide effective leadership to cleaning managers and their team of cleaning staff. Ensure the company’s image is projected through excellent client relationships, quality of service, product and productivity. Develop medium and long-term strategies to grow the business in conjunction with the operations manager. Comply with the divisions budgetary requirements within the financial guidelines. Understand and maintain all financial aspects of the business – budgeting, forecasting. Understand and implement company standards, policies and procedures in line with legislation. To work and operate in a stressful environment and perform well under pressure. Ensure quality control is in accordance with the company standards. Oversee cash management (control of debtors, stock checks and cash checks etc.). Effect profit growth in all areas of responsibility. Meeting agreed deadlines with regards to submission of forecasts, profit and losses etc. Human resources management (including I.R., training and development) and performance management and leave management. Operational standards – Maintain and improve on operational standards as agreed. Meeting all quality / star grading standards within the areas of responsibility, as per Companies grading checklist and KRAs within the performance management scheme. Be innovative and implement new ideas. Ensure consistency of staff uniforms. Responsible for month sign off. Ensure that CM is developing. Maintain the Companies core values. Ensure smooth running of Biometrics system. Planned stock days maintained at unit budget of 7 days. Operational Excellence. Succession planning, brand identity, contract retention, labour optimization. May be required to assist with any other duties that may be outside scope of responsibility. Skills and Competencies Attention to detail, with the ability to multi - task. Client service orientated. Able to handle large multi-sites. Sound business acumen and excellent problem-solving skills. Experience in the food service industry essential. Operational Standards: Performance management, financial analysis, computer proficiency and human resources. Entrepreneurial skills: Strategic management, outcome focus and productivity. Interpersonal Skills: Client/customer interface, managing group process, communication skills (verbal and written) and organizational skills. Flexibility with respect to working hours. Ability to build and maintain a motivated team in a dynamic environment. Innovative approach to streamlining systems. Knowledge of cost centres Excellent client relations skills Proven financial skills. Knowledge of legislation relevant to the industry. Customer service orientated. Qualifications Minimum Matric / Grade 12. Relevant tertiary qualification and/or equivalent experience. Knowledge of legislation relevant to the cleaning industry. Must have a valid driver’s license and own reliable vehicle. Minimum of 5 years management experience in similar role.
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