Dutch Speaking Client Care Agent - Umhlanga Rocks
We are looking for someone who will be able to fulfil the following requirements: To provides inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the specific project/s the agent may be allocated to. Key Performance Areas: Receipt and handling of inbound & outbound calls. • Ensure that calls are answered timeously, handled efficiently, politely and professionally • Ensure that careful attention is paid to the information being provided by the caller • Provide accurate information/instructions to the caller, if required • Ensure that the call is carefully listened for accurate understanding of the call • Accurately comprehend the information that has been provided • Ensure the confidentiality of the information relating to the call Preparation of Reports (as required) and accurate record keeping. • Accurately capture the details received from the call. • Produce professional and detailed reports. • Assume responsibility for accuracy, and completeness of all tip-off reports • Evaluate urgency & sensitivity of information received from callers' and demonstrate sound judgement in prioritising and escalation of the matter. Quality and risk management. • Adherence to all controls implemented to protect confidentiality of information provided and anonymity of whistleblower General administration. • Follow correct procedures. • Provide assistance where required. About You You would need to have the following qualifications • A minimum of a matric qualification plus 2 - 3 years working experience in a customer services orientated position is a prerequisite for this position • Any formal qualification will be an advantage You would need to have the following Experience and Technical competencies: • 2 - 3 years working experience, preferably in a contact centre would be an advantage • An excellent command, ie. 100 % fluency in the Dutch and English languages is a necessity • Fluency in any other Foreign language i.e. Arabic, French, Spanish, German will be an advantage • All official languages of South Africa are offered. Fluency in any other SA official language would be preferred and would be an advantage. • Ability to work shifts, public holidays and on week-ends (project and call centre dependent) will be required
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