Area: Franschhoek, Cape Town

Overview: We are seeking a dynamic and experienced Hotel Duty Manager to join our clients prestigious wine estate, renowned for its sophisticated luxury accommodation and 5-star guest experiences. As the Hotel Duty Manager, you will play a pivotal role in ensuring the seamless operation of our clients hotel, maintaining the highest standards of service, and upholding their reputation for excellence in hospitality.
Key Responsibilities:

Guest Experience Management:

Ensure guests receive exceptional service from arrival to departure.
Handle guest feedback and resolve any issues promptly and professionally.
Anticipate guest needs and maintain a proactive approach to enhancing their experience.

Operations Oversight:

Supervise daily hotel operations to ensure smooth functioning of all departments.
Coordinate with housekeeping, front desk, F&B, and maintenance teams to maintain high standards.
Conduct regular inspections of guest rooms and public areas to ensure cleanliness and maintenance standards are met.

Team Leadership:

Lead and motivate a diverse team of hotel staff, fostering a positive work environment.
Provide coaching, training, and development opportunities for team members.
Ensure all staff adhere to company policies and procedures, maintaining professionalism at all times.

Revenue and Cost Management:

Monitor and control hotel expenses and ensure budgetary guidelines are followed.
Maximize revenue through effective upselling techniques and yield management strategies.
Collaborate with the sales and marketing team to promote hotel services and packages.

Safety and Compliance:

Ensure compliance with health, safety, and security regulations.
Implement emergency procedures and maintain a safe environment for guests and staff.
Conduct regular audits and inspections to uphold standards of cleanliness, safety, and hygiene.

Event Coordination:

Oversee the planning and execution of events and special occasions hosted at the hotel.
Coordinate with event organizers, ensuring all arrangements meet guest expectations and specifications.

Qualifications:

Proven experience as a Duty Manager or similar role in a luxury hotel environment.
Strong leadership skills with the ability to motivate and inspire a diverse team.
Exceptional communication and interpersonal skills.
Excellent organizational and multitasking abilities.
Knowledge of hotel management software (PMS) and MS Office proficiency.

Education and Certification:

Relevant certifications in hospitality management or equivalent experience.

Additional Requirements:

Flexibility to work evenings, weekends, and holidays as needed.
A passion for delivering unparalleled guest experiences and a commitment to excellence.

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