Duty Manager | Malewane Lodge - Hoedspruit
The main purpose of the Duty Manager at Malewane Lodge is to manage and control the movements of our guests and the daily operations of the lodge. To ensure the very highest levels of guest satisfaction, in line with the purpose of the company which is "to give our guests a complete experience and a perfect stay".
MAIN DUTIES & RESPONSIBILITIES
- Ensure complete guest interaction and satisfaction at all times.
- Monitor health and safety throughout the lodge.
- Overseeing day-to-day operations and guest movements.
- Constantly communicating guest moves and needs with all departments of the lodge.
- Be the point of contact for guests and anticipate and cater for their every need.
- Be visible, available and create a management presence in the lodge.
- Ensure the smooth running of all service areas and assist all F&B staff if and when needed.
- Guide agents, journalists and guest site inspections around the properties.
- Assisting all department HODs and staff, as and when required.
- Living and breathing the company’s Purpose & Values statement and ensure that the lodge is immersed in The Royal Portfolio Culture.
REQUIREMENTS & QUALIFICATIONS
- Previous experience in Housekeeping and/ or F&B is preferable
- Previous experience as a Lodge Anchor, Camp Manager or HOD is required
- Tertiary qualification in Hospitality is preferable
- 5 years’ experience in a luxury 5* establishment (Required)
- Strong English verbal and written communication skills
- Systems - Micros (POS), Opera (PMS), Microsoft Office
- Driver's license is essential
It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
It is a requirement of the Thornybush Nature Reserve is that all staff undergo a pre-employment polygraph test.
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