E-Commerce Contact Centre Agent - Cape Town Region
TalenCo Recruitment Specialists
Actas the primary point of contact for e-commerce clients Handle phone and email enquiries Resolve customer complaints Process applications Meet productivity and quality standards in order to achieve set KPIs and financial targets Provide outstanding customer service Be familiar with e-commerce system application processes Ensure that all requests from customers are managed accurately and timeously Assess and action submitted applications Engage with customers and provide feedback on applications Contact and follow up with customers (request additional docs / information) applications Deliver a high level of customer service Matric Strong sales experience (critical) 3- 5 years Call Centre experience e-Commerce / Chatbot experience (advantageous) Financial services experience (advantageous) MS Excel skills Strong business writing skills Excellent communication skills Typing minimum 30 words per minute
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