eCommerce Customer Service Agent - Sandton
Core Group
Join the innovative team at Core Group in Sandton, South Africa, where we're passionate about enhancing people's lives through top-quality electronic consumer products. We're seeking an eCommerce Customer Support Associate to deliver exceptional customer service and support the growth of our eCommerce business. Purpose of Position: Provide top-notch customer support by solving payment, refund, gift card & coupon queries Manage e-commerce order & delivery inquiries with ease Ensure smooth operational administration What we offer: Join a thriving organisation where your career can soar Our dynamic company offers endless growth opportunities for eCommerce Customer Service agents. Be part of a diverse, driven team and gain valuable business insights through our comprehensive one-year leadership program. Experience a fun, challenging work environment that will stimulate your growth and offer fulfilling rewards. Don't miss out on this unique chance to step up your career. What can you bring? Grade 12 and 5 years of experience in e-commerce and digital marketing Bachelor's degree in digital marketing or business science preferred Proven customer focus and experience approach In-depth knowledge of products and ecosystem Strong process skills, e-commerce operating systems knowledge and understanding of warehousing and logistics operations Basic digital marketing skills a plus
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