End-User Support Agent - - South Africa

END-USER SUPPORT CONSULTANT Introduction An innovative and forward-thinking educational technology company located in Stellenbosch is seeking an End-User Support Consultant with 1 – 3 years’ experience in a technical support role to join their team. Job Purpose To provide end user support for clients using the communication application by providing swift feedback on problems experienced. This support is either telephonic or on an online platform. Requirements Minimum education (essential) Matric Minimum education (desirable) Certificate, Course or Diploma in a technical support related field Minimum applicable experience (years) 1 - 3 years Required nature of experience Experience working in a Call Centre, with the aim of providing technical support to clientsCustomer Relations / Client EngagementTelephonic and Virtual SupportInstallation of apps Skills and Knowledge (essential) MS PackagesExcellent written and verbal communication skills Skills and Knowledge (desirable) Google for BusinessMobile PlatformsBasic technical support skillsZOHO (ZOHO Desk, ZOHO Sales IQ)d6 Communication / d6 Connect Other English and Afrikaans Key Performance Areas, Weights and Objectives Administration 7% Act as the first line of support for calls.Act as backup client support as and when required.Correctly allocate queries as and when required. Support Manual Maintenance 3% Create and maintain d6 support user manuals. End-User Support 90% Solve problems for end-users to get the communication products working on their devices as effective and efficient as possible reducing the time spent with each query. (40%)Respond to Connect support queries sent via Online chat functionality. (40%)Respond to Play Store and App Store reviews. (5%)Follow all required processes on the ticketing system. (10%)Escalate queries with discretion. (5%) Remuneration Market related https://protool.gumtree.co.za/external-link-browser.html?urlaHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMDMwNTA3MjcwP3NvdXJjZT1ndW10cmVl&jid1424212&xid2030507270 Apply Now

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End-User Support Agent - South Africa

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