Role's Purpose:
This role is critical in maintaining operational excellence, optimizing processes, and leading strategic initiatives to enhance the bank's operational capabilities.

Experience & Qualification Criteria:

Bachelor's degree in Business, Finance, or related field (Master's or certification preferred).
10+ years in banking operations, 5+ years in senior management.
Knowledge of banking operations, regulations, and risk management.
Strong leadership, analytical, and problem-solving skills.
Proficiency in banking software.
Excellent communication skills.

Key Competencies:

Strategic Thinking
Operational Excellence
Financial Acumen
Regulatory Compliance
Risk Management
Customer Focus
Leadership and Team Development
Technological Proficiency

Working Conditions:

Full-time position based in Tanzania.
May require occasional travel to branch locations and regulatory meetings.

Primary Responsibilities:

Leadership: Develop and implement operational strategies. Lead and manage the operations team.
Process Optimization: Improve efficiency and reduce costs. Implement best practices.
Compliance: Ensure regulatory compliance. Mitigate operational risks.
Financial Management: Oversee operations budget. Monitor performance against targets.
Technology: Ensure effective use of operational systems.
Customer Service: Maintain high standards and resolve issues promptly.
Team Development: Recruit, train, and evaluate staff.
Strategic Projects: Lead initiatives to improve efficiency and support growth.