Executives|SA Cape Town C40 - Cape Town Region
EXL
JOB DESCRIPTION Role primarily involves managing inbound calls from end customers - responsibilities include receiving/making outbound calls, taking action on incoming queries, making required negotiations, updating the system, taking required action and escalation handling. Delivering results as per Service Level Agreement targets / timelines will be key, with focus on Customer Satisfaction and quality of transactions QUALIFICATIONS Grade 12 / Matric 6 months call centre experience JOB DESCRIPTION Role primarily involves managing inbound calls from end customers - responsibilities include receiving/making outbound calls, taking action on incoming queries, making required negotiations, updating the system, taking required action and escalation handling. Delivering results as per Service Level Agreement targets / timelines will be key, with focus on Customer Satisfaction and quality of transactions QUALIFICATIONS Grade 12 / Matric 6 months call centre experience
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