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FAIS Compliant Premier Banker (Credit Card) - 3 mo - Central Johannesburg

We are urgently seeking experienced Premier Banker who have gained no less than 3-5 years' credit card experience, working at one of the top banks in S.A. Will not consider candidates that are not from the banks. Based in Sandton. MUST BE FAIS compliant - RE 5 OR Relevant qualification for BANKING FAIS credits Application processing experience Affordability assessment Credit risk assessment / vetting Final decision maker - holding a mandate value to approve credit applications QA Coaching Training Performance targets included being measure on the following: Route causes, calls assessed, coaching sessions, presentations, meeting attendance Responsible for the assessment of calls and emails to monitor quality adherence and compliance to quality standards Identified possible risks and provided recommendations to various stakeholders Accompanied evaluations with meaningful and constructive feedback Discussed and explained feedback with agents Assisted agents with improving their performance with specific instructions and constant support through engagement sessions Mapped the needs for training and on boarding programs Drafted reports that reflected support performance Reported support team’s performance to relevant stakeholders Participated in calibration sessions to maintain consistency in internal evaluations Matric Rotation shifts (latest one 7 pm) and 2 Saturdays within a month Excellent customer service skills Excellent English communication Target driven Reliable transport Able to handle pressure Great track record - good references Clear ITC / Crim / Fraud / Sequestration Completed and valid - qualifications https://protool.gumtree.co.za/external-link-browser.html?urlaHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMTMwMjg4MzU3P3NvdXJjZT1ndW10cmVl&jid1369941&xid3130288357 Apply Now
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