Fashion, Beauty & Home Department Manager - Hermanus - Hermanus
Woolworths
MAIN PURPOSE To attract and grow our customer base, through a customer facing or supportive role and in doing so increase the market share, turnover and profitability. To provide exceptional customer service by ensuring customer care, a world class shopping experience for our customers, to play a role in minimising risk and increasing profitability in your store. KEY OUTCOMES · Provide exceptional customer service to internal and external customers · Recruit, select, manage and develop people to meet competence requirements · Participate in team to ensure achievement of department and store goals · Manage implementation and integration of new initiatives to achieve project goals · Participate in general store operational duties · Supervise and coach staff to meet competence requirements · Job specific responsibilities as per Job Profile (dependant on position) KEY COMPETENCIES · Passion for the Customer – establish lifelong relationships with our customers · Passion for Retail and Selling · ‘Living the Brand' : Personal leadership and attitude to work i.e. ‘the difference' · Versatile communication skills · Proven team leadership skills · Action and results orientated · Assertive and proactive · Problem solving and decision making skills · Computer Literacy skills · Commercial acumen and numeracy · Attention to detail · Creative and innovative and keeps up to date on retail trends Entry Requirement: Grade 11 or NQF3 completed, and Grade 12 will be advantageous Retail and or Business Management Diploma would be advantagous 3-5 years role experience as a Clothing Department Manager in Retail Retail experience highly advantages Team Management would be advantages Leadership and Management experience would be advantageous Ability to work shifts that meet operational requirements
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