Field Engineer JHB - Eastern Suburbs - South Africa
Be Different Recruitment
Reference: JHB006305-AM-1 Our client a top tier IT company based in the Eastern Suburbs of Johannesburg is urgently looking for a Field Engineer who is a 365 office and a good all-rounder of IT Windows support, desktop and network support to act as the mobile field service engineer on assigned open tickets and work in collaboration with senior engineering staff members, response centre and logistics Resolve customer affecting technical issues in a timely fashion in order to maintain maximum customer satisfaction second to none. Installs, troubleshoots and maintains an extensive variety of products and equipment. Trains employees, identifies, analyses, and repairs product failures, orders and replaces parts as needed. Determines and recommends which products or services best fit the customers' needs. In order to be considered the following is required: Strong communication skills Strong customer facing skills Strong troubleshooting skills and technical aptitude Minimum directly related experience of 4 years Valid Driver's License, reliable vehicle, current auto insurance policy, with a good driving record Principal duties are as follows: Represent Think Networking in a positive and professional manner Work with all personnel and outside contacts to satisfy clients and achieve company goals Identify areas of improvement in the company and assist in creating and implementing solutions Identify wasteful or inefficient practices and other unnecessary expenses Service Delivery: Have a thorough understanding of entitlement and under-entitlement pertaining to service contracts and responsibility levels Perform remedial repair activities on customer site Perform hardware installations Perform assignments as requested by helpdesk technicians or senior technical staff Require infrequent backline support while performing remedial activities on-site Recognize situations requiring an escalation and follow proper escalation procedures Provide the support required to close service events promptly, within the SLA and to the satisfaction of the customer (“fix the customer”) Provide timely, accurate and unambiguous updates to the ticketing system As needed, communicates frequently with customers and other System 5 staff members Effective 'debrief' and reporting of service call for future enhancements Travel to and from customer locations, documenting work activity and maintaining administrative paperwork. Arrive to work, job sites and meetings on time and prepared Software training including, but not limited to, servers, storage and networking equipment Hardware training including, but not limited to servers, storage and networking equipment Ongoing training to enhance individual technical competency, both self-study and company sponsored Ability to work with and enhance the team concept Communicate issue and problem resolution notes back to helpdesk Work within established guidelines and procedures Maintain work areas in a clean and organized manner Appropriate customer facing dress required. Perform any other duties assigned by your manager If you would like to email your CV directly – please send it to aliciambedifferent.co.za Information displayed above not limited to advertisement. Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application. However, please keep a lookout on our website, www.bedifferent.co.za , for available positions which you may be suited for.
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